Role Overview

We are looking for an IT Specialist with a strong operational focus and execution capability to join the Mercan Properties team.

This role has a direct impact on the business continuity of an organization with 700+ users, distributed across hotels and different companies within the group.

We are looking for someone who combines:

• Strong technical capability,

• Continuous improvement mindset,

• High sense of responsibility and ownership.

Key Responsibilities

• Provide L1/L2 technical support to users in a Microsoft corporate environment,

• Ensure stability and performance of the technology landscape (endpoints, identity, and collaboration),

• Support technology operations in a multi-site environment (hotels and offices),

• Participate in infrastructure implementation and improvement projects,

• Execute and automate recurring administrative tasks,

• Coordinate external partners and oversee technical deliverables,

• Diagnose and resolve network and authentication incidents,

• Contribute to technical documentation and improvement of internal processes.

Experience & Requirements

• 2–4 years of experience in IT support roles (Infrastructure & Endpoints),

• Practical experience in end-user troubleshooting (Windows, M365).

• Proven experience with:

  • Entra ID / Azure AD (identity management, RBAC, Conditional Access),

  • Microsoft Intune (enrollment, policies, compliance),

  • Microsoft 365 (Exchange Online, Teams, basic SharePoint),

• Experience with structured user onboarding/offboarding processes,

• Experience in environments with multiple entities or locations,

• Participation in implementation or technology migration projects.

Technical Skills

Automation

• PowerShell (intermediate level – mandatory),

• Python (preferred).

Endpoint & Identity Management

• Intune (MDM/MAM),

• Entra ID,

• Experience with RMM tools.

Networking

• Strong fundamentals of TCP/IP, DNS, DHCP, VLANs,

• Structured troubleshooting capability.

ITSM

• Experience with platforms such as ServiceNow, Jira, HaloPSA, or similar,

• Understanding of SLAs and incident management.

Systems

• Windows 10/11 (administration),

• Basic Linux knowledge,

• Virtualization fundamentals (preferred).

Behavioral Profile

• Strong sense of ownership and accountability,

• Solution-oriented mindset, not just reactive problem solving,

• Ability to prioritize in a dynamic environment,

• Strong communication skills with non-technical users,

• Collaborative spirit and alignment with a culture of transparency.

Nice to Have

• Experience in hospitality or 24/7 operational environments,

• Knowledge of EDR/XDR solutions,

• Experience with endpoint hardening,

• Microsoft certifications (MD-102, AZ-104, or similar).